Legal

Privacy Policy

Empire Revenue Systems · Effective Date: October 13, 2026

We respect your privacy. This Privacy Policy explains what personal information Empire Revenue Systems (“Empire Revenue Systems,” “we,” “us,” or “our”) collects, how we use and share it, and the choices you have. It applies to our website at www.empirerevenuesystems.com, our communications with you, and the services we provide. Our Terms of Service also apply to your use of our website and services.

1. Who we are and what this policy covers

Empire Revenue Systems provides marketing and lead follow-up services to businesses, including AI call answering, missed-call text-back, automated follow-up, review requests, advertising management, search, email and social media marketing. This policy covers information we collect about visitors to our website, prospective clients, clients and their staff, and people who contact us or receive communications from us.

2. Information we collect

Information you give us

Contact and identity information, such as your name, email address, telephone number, mailing address and business name.
Information you share when you book a call, send us a message, use our chat, fill out a form, or talk with us — such as your industry, goals and questions.
Payment and billing information when you purchase services. Payment card details are processed by our payment providers; we do not store full card numbers.
Communication preferences and consent records, including when and how you agreed to receive calls, texts or emails.

Information collected automatically

Device and usage information, such as your browser type, device type, IP address, pages visited, and the date and time of your visit.
Information collected through cookies and similar technologies, described in Section 7.

Information from others

Information from advertising platforms, scheduling tools and other service providers we use — for example, when you respond to one of our ads or book a time on our calendar.

3. How we use information

To respond to your inquiries, schedule and hold calls, and provide the services you request.
To send you service, appointment, account and support communications.
To send marketing communications where permitted by law and, where required, with your consent.
To process payments and manage our client relationships.
To operate, maintain, secure and improve our website and services.
To keep records of consent and communication preferences.
To prevent fraud and abuse, comply with law, and protect our rights and the rights of others.

We do not sell or rent your personal information. We share information only as described below:

Service providers that help us run our business — such as hosting, scheduling, customer relationship management, communications (calls, texts and email), payment processing, advertising and analytics providers. They may use the information only to provide services to us.
Legal and safety reasons — when required by law, legal process or a government request, or to protect rights, property and safety.
Business transfers — in connection with a merger, acquisition, financing, reorganization or sale of assets, subject to appropriate protections.
With your permission — whenever you ask or agree to have us share it.

5. Text messaging (SMS) privacy

If you opt in to receive text messages from us, we collect your mobile number and records of your consent. We do not sell, rent or share text messaging opt-in data, consent records or mobile information with third parties or affiliates for their marketing or promotional purposes. We share this information only with messaging aggregators, communications providers and support vendors as needed to deliver text messages, maintain security, prevent fraud or comply with law.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP or emailing info@empirerevenuesystems.com. Consent to receive text messages is not a condition of purchase. See the SMS section of our Terms of Service for full program terms.

6. Information we handle for our clients

When we provide services to a business — for example, answering its calls, following up with its leads or sending its customers texts and emails — we handle information about that business’s customers on the business’s behalf and according to our agreement with it. In those cases, the business’s own privacy policy governs how that information is used, and questions about it should go to that business. Where a client is subject to additional privacy rules, such as health-privacy laws, we handle its information as required by applicable law and our written agreement with that client.

7. Cookies and third-party tools on this website

Cookies are small files stored on your device. Our website uses them, along with similar technologies, to operate the site and its features. Some features are provided by third parties, which may set their own cookies and collect information under their own privacy policies:

Scheduling — our booking page uses Google Calendar appointment scheduling. Information you enter when booking is handled by Google.
Chat — our website chat is provided by LeadConnector. Information you share in chat is stored by that provider on our behalf.
Hosting — our website host may log basic technical information, such as IP addresses, to deliver and secure the site.

You can control or delete cookies through your browser settings. Blocking cookies may affect how some features, like scheduling or chat, work.

8. How long we keep information

We keep personal information for as long as needed to provide our services, maintain our business records, keep records of consent, resolve disputes, and meet legal, tax and accounting requirements. When information is no longer needed, we delete or de-identify it.

9. How we protect information

We use reasonable administrative, technical and physical safeguards designed to protect personal information, including access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your choices and rights

Access, correction and deletion — you may ask to see, correct or delete personal information we hold about you, subject to legal exceptions.
Text messages — reply STOP to any text to opt out.
Email — use the unsubscribe link in any marketing email. You may still receive messages about services you use.
Cookies — adjust your browser settings.

Depending on where you live, you may have additional privacy rights under state law. To make a request, email info@empirerevenuesystems.com. We may need to verify your identity before completing a request, and we will not discriminate against you for exercising your rights.

11. Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above. Changes apply from the date they are posted.

13. Contact us

Questions or requests about this Privacy Policy or your personal information can be sent to info@empirerevenuesystems.com.